Everyone wants to be respected, listened to, acknowledged and appreciated. Sometimes we need to take the time to hear what they are saying, respect their opinions…even if we do not agreee… and let them know we have understood them by telling them what we have heard. This is important to do no matter where you are in life… in retail, in industry, in government working with employees or being a co-worker or just being a friend. Sales people are taught this as a basic skill. It would serve us all well to show others “we care”.